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Support Resource Center

 

Need some help? Please review our pricing and warranty information below then fill out the form below and someone from our Technical Support group will contact you as soon as possible. We’ve got you covered.


To reserve a time slot for one-on-one assistance or for AccuWin Support, please click the "Schedule Troubleshooting" button. To reserve a timeslot to make a payment, please click the "Schedule a Payment" button below.

 

Schedule Troubleshooting Schedule a Payment

  

Flat Rate Pricing

 

Repairs

Price is per monitor and does not include shipping

 
ABPM
Tango M2 
CT40
CT50  
Calibration or 
Software Upgrade
Tier 1 Repair   $475  $675  $275  $275 $200
Tier 2 Repair*  $625  $975   N/A   N/A  N/A

 *Tier 2 repair pricing includes damaged monitors which require full enclosure replacement.

 

Shipping

Flat rate pricing for one monitor. Flat rate shipments are sent via UPS Ground/Economy.
Shipping instructions for alternate shipment methods must include shipping account or will be charged current rates.

USA
Canada
 International
 $25  $49  $95

 

 

Warranty Information

 

Monitor

From date of original purchase. 

ABPM
Tango M2 
CT40/50  
Vet20
Vet25/30 
24 Months 24 Months 36 Months 24 Months 24 Months

 

Repairs

Repair warranty is valid for 90 days from shipment back to customer.

 

Note: SunTech Medical will not service items with moisture damage, or any products over 10 years. Our experienced Sales team is available to provide pricing on our latest monitors. They can be reached via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Suntech Medical does not provide loaners during time of repair, please allow 2-4 weeks for equipment to be repaired and returned.

 

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